Change is what's constant, they said. Specifically now, specifically in this digitalized era.
So, as a leader, how to handle the chaos your team is going through because of the change?
1. People crave — and need — information in times of change.
Tell people what you know, and what you don’t yet know.
Tell them when you’ll know more.
Establish a rhythm for updates.
Even letting people there’s no new information often helps. It communicates you haven’t forgotten about people and their concerns. If you’ve ever been stuck waiting for a delayed flight, you know this is true.
2. Validate information.
Clarify. Ask questions.
Paraphrase in your own words and ask for confirmation.
Explore boundary conditions, exceptions, intent.
Go beyond Yes/No questions.
You need more context.
3. Remember your resources.
You have access to courage, curiosity, empathy, ability to find data and reason about it.
You can learn, and choose.
Chaos presents opportunity. Chaos can destroy existing ways of thinking, and open doors to new ideas and ways of thinking, and about what to think.